Silver Maintenance Package from Cinos

Who is it for?

This level of support is suitable for companies with a relatively new audio visual estate or where the estate has grown in a reactive manner to accommodate individual business requirements.

What is involved in a silver maintenance agreement?

  • An initial discovery phase will be performed where fully trained and accredited engineers will carry out a detailed site survey, identifying installed equipment and confirming warranty status with manufacturers.
  • A detailed health check will also be performed to establish if the equipment is fit for purpose, within manufacturer support parameters and to confirm operational readiness.

Service Levels

  • Fault reporting can be submitted either by contacting the 24-hour service desk or via a dedicated customer service portal.
  • Following the receipt of a fault call, a Cinos engineer will make contact within 1 hour* with an onsite response (if required) within 8 working hours.*
  • Two preventative maintenance site visits will be conducted within a 12-month period, with the initial preventative maintenance visit being conducted at the start of the maintenance term.
  • Silver support covers all onsite labour, travel and warranty returns management.


  • Every service job and call throughout the contract term will receive a full engineer report within two working days of either site attendance or helpdesk call.
  • Quarterly reports will be produced to enable informed decisions when considering equipment refresh projects.

*Cinos working hours are 8.30am to 5pm, Monday to Friday excl. holidays

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If you have an enquiry please use one of the contact methods below and we will be happy to discuss your requirements.
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To get in touch with our team please call the relevant regional office

Cinos Europe Regional Office
UK and Europe:
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United States:
Alternatively submit your details below and one of our team will contact you.