Silver maintenance & support package

Silver Package2019-01-09T12:13:40+00:00
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Who is it for?

This level of support is suitable for companies with a relatively new audio visual estate or where the estate has grown in a reactive manner to accommodate individual business requirements.

What is involved in a silver maintenance agreement?

  • An initial discovery phase will be performed where fully trained and accredited engineers will carry out a detailed site survey, identifying installed equipment and confirming warranty status with manufacturers.

  • A detailed health check will also be performed to establish if the equipment is fit for purpose, within manufacturer support parameters and to confirm operational readiness.

Service Levels

  • Fault reporting can be submitted either by contacting the 24-hour service desk or via a dedicated customer service portal.

  • Following the receipt of a fault call, a Cinos engineer will make contact within 1 hour* with an onsite response (if required) within 8 working hours.*

  • Two preventative maintenance site visits will be conducted within a 12-month period, with the initial preventative maintenance visit being conducted at the start of the maintenance term.

  • Silver support covers all onsite labour, travel and warranty returns management.

Reporting

  • Every service job and call throughout the contract term will receive a full engineer report within two working days of either site attendance or helpdesk call.

  • Quarterly reports will be produced to enable informed decisions when considering equipment refresh projects.

*Cinos working hours are 8.30am to 5pm, Monday to Friday excl. holidays

Cinos Silver Maintenance
Ideal for relatively new technology estates, our Sliver Maintenance Package offers a detailed site survey and ensures all your equipment is fit for purpose. Our accredited engineers will give you a clear picture of your estate; enabling informed decisions when considering technology refresh projects.
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Interested in a Sliver Maintenance Package for your estate?

Contact our team today. Our experts are ready to discuss you requirements.
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