Cinos will build a support contract that aligns with your specific business requirements. Our services include dedicated full-time onsite employees, access to our 24x7x365 specialist service desk for remote support, and onsite engineer assistance within four hours, Monday to Friday, when necessary. We work with your local teams to ensure access to high-demand areas, liaise with third-party providers, and test new software or firmware updates before applying them to your systems. This approach ensures minimal disruption and optimal performance across your AV estate.