Connectivity

SIP Trunking

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Connectivity Solutions from Cinos

SIP Managed Services Overview

Cinos’ SIP Trunking services enable your office phone system or cloud unified communications and telephony service, such as Microsoft Teams or Webex, to be connected to the public telephone network, allowing a user to make and receive telephone calls.

If you are seeking professional guidance for your project and would prefer to speak directly with an expert, please do not hesitate to get in touch. Our team are on hand to discuss your requirements so why not get the ball rolling today.

Connectivity Solutions from Cinos

Bundle Offer

Inclusive Unlimited SIP Calls to UK Mobile (07) and UK National (01/02/03) Numbers*

Bundle Offer

Inclusive Unlimited SIP Calls to UK Mobile (07) and UK National (01/02/03) Numbers*

SIP is now rapidly replacing traditional ISDN and PSTN services

With legacy ISDN and PSTN circuits no longer orderable as of 2020, and the Public Switched Telephone Network (PSTN) being switched off entirely in the United Kingdom in 2027, SIP Trunking solutions offer the modern telephony means to connect your calls between your phone system or cloud service, and external users.

PSTN to SIP and ISDN to SIP

With these deadlines looming, businesses whose telephony contract is up for renewal need to start exploring alternatives now. Even if you have a few years left on your contract with PSTN and ISDN lines being switched off in 2027 you must start thinking about how you’ll make the move to SIP/VoIP solutions.

And this is where Cinos comes in. Whether you are looking to move from PSTN to SIP, ISDN to SIP or to a hosted IP phone system our experts are here to help. We have more information below on our SIP services but please do not hesitate to get in touch. Sometimes it is easier speaking with an expert and we would be happy to discuss the options you have.

Pay as you use and bundled minute options

Our SIP Trunking services provide both pay as you use and bundled (inclusive) minute options, allowing for complete flexibility and cost predictability in how you consume the service. We also offer a free cost analysis service where we will assess your current call and line rental spend and provide predictive cost savings on moving to our service.

We offer connectivity from a single, up to unlimited SIP channels for concurrent calls, and the flexibility to scale the number of channels based upon demand.

Our bundled minute offer includes unlimited SIP calling minutes to UK National (numbers starting 01/02/03) and UK Mobile (UK mobiles starting 07)*.

*Subject to fair use policy

Do you rely on ISDN services?
Now is the time to act.

For many years the Integrated Services Digital Network (ISDN) has been the standard and trusted connectivity to the PSTN for PBX environments. Even with the introduction of IP based phone systems, ISDN was still the go-to choice to provide either the main PSTN connectivity, or a backup to the newer options of Session Initiation Protocol (SIP). However, Openreach will be switching off the UK’s PSTN by 2027 and migrating all customers to internet enabled telecommunications.

In the Cinos Blog, Jono Darlington, Solutions Architect at Cinos explains why organisations across the UK must act now if they are still relying on ISDN services. With Openreach announcing they will stop selling PSTN and ISDN services to new customers in September, Darlington highlights how Cinos can assist organisations with our SIP Trunking Service to ensure continuity of service and take advantage of integrated communications, including messaging, presence, and video.

SIP Trunking Managed Services

Cinos offers two flavours of SIP Trunking Managed Services:

SIP Trunking Components

As with many SIP Managed Trunking Services in the marketplace,
Cinos’ SIP Trunking Managed Service has two primary components:

SIP Trunking Services - Managed

Managed

Session Border Controllers (SBCs) are provided and fully managed as part of the service. Cinos will work with the customer to integrate the service with the customer’s PBX or unified communications environment.

SIP Trunking Services - Unmanaged

Unmanaged

The customer provides their own Session Border Controller (SBC) and connects our service to their existing PBX or unified communications environment.

SIP Trunking Components - SIP Channels

SIP Channels

A SIP channel provides the ability to carry a single concurrent inbound call from an external caller or make an outbound call to an external caller.

SIP Trunking Components - Numbers

Numbers

We can provide new geographic (01 and 02) and non-geographic (03, 05 and 08) numbers, or port existing number allocations to our service.

SIP Trunking Managed Services

Cinos offers two flavours of SIP Trunking Managed Services:

SIP Trunking Services - Managed

Managed

Session Border Controllers (SBCs) are provided and fully managed as part of the service. Cinos will work with the customer to integrate the service with the customer’s PBX or unified communications environment.

SIP Trunking Services - Unmanaged

Unmanaged

The customer provides their own Session Border Controller (SBC) and connects our service to their existing PBX or unified communications environment.

SIP Trunking Components

As with many SIP Managed Trunking Services in the marketplace,
Cinos’ SIP Trunking Managed Service has two primary components:

SIP Trunking Components - SIP Channels

SIP Channels

A SIP channel provides the ability to carry a single concurrent inbound call from an external caller or make an outbound call to an external caller.

SIP Trunking Components - Numbers

Numbers

We can provide new geographic (01 and 02) and non-geographic (03, 05 and 08) numbers, or port existing number allocations to our service.

Centralised, Consolidated Billing and Reporting

Cinos’ SIP Trunking services use Prism from Tiger, a powerful analytics plaform for peace of mind and control.

Cinos are a Tiger Partner

Cinos’ SIP Trunking services include a powerful analytics platform from Tiger, called Prism. Prism provides centralised, consolidated billing and reporting, giving you peace of mind and control, enabling your data to help drive better business decisions. Prism analytics includes:

  • Call volume dashboards – analyse call volumes and call types quickly and intuitively

  • Cost summary reports – scheduled reporting providing analysis of call cost, giving you control

  • High / low endpoint reports – enabling increased user adoption

  • Analytics module – set up custom reports, monitor fraudulent activity, identify data trends, build your own enquiries slice, dice and aggregate SIP call data

Prism empowers you to love data with intuitive analytics and tools. With its easy-to-use dashboards, data is accessed, defined and visualised quickly. Graphs, tables, charts – however you like to see your information, it can be displayed in a range of formats. The benefits of Prism are:

  • Peace of mind on call cost, security and fraud

  • Increase adoption of communication platforms

  • Better resource planning, by identifying busy periods throughout the year

  • Total control of your SIP communications

Are you prepared for the UK’s PSTN Switch Off?

Now is the time to act. Speak to us about SIP Trunking today.

How we differ

Offering you a flexible approach to suit your needs.

Cinos offers complete flexibility in how we deliver your calls. We can deliver your number ranges (DDIs) to multiple sites to provide for business continuity and high availability; or split your calls between legacy phone system and cloud service, such as Microsoft Teams or Webex for example.

We also license SIP channels centrally, meaning that you pay for the total number of concurrent calls you require over all platforms, rather than worrying about how many primary / active or backup channels you require.

SIP Trunking Service Features & Benefits

Feature Benefit
Optional fully managed service, beyond standard support and maintenance A single point of access for:

  • Moves, adds, changes and deletions
  • Incident management
  • Problem management
  • Service management
  • Event management
Business Continuity and Disaster Recovery improvements Resilient paths and diverse technology options enable protection from outages. Achieved by allowing calls to be delivered to, or made from alternative locations automatically
Cost avoidance with modern connectivity options Significant cost savings may be made when employing modern IP network-based services such as SIP over traditional ISDN or analogue connections
Connectivity and scalability options Calls may be delivered over the Internet or private data access services allowing for resilience and dynamic scalability of services
Support for Microsoft Teams Direct Routing As Microsoft Teams Direct Routing Partners our service utilises Microsoft approved Cisco SBCs to support Microsoft Teams Direct Routing.
Flexible call delivery options Deliver the same number ranges (DDIs) over multiple sites or services