Yes, as part of your maintenance contract and agreed SLAs, Cinos can provide emergency onsite support for critical situations where immediate action is required. We have extensive experience working with organisations such as emergency services, so we understand the urgency and need for a rapid response. In emergency cases, such as sudden performance degradation or critical failures, our team follows an expedited process to manage changes quickly, while maintaining the same high standards of control and rigour as our standard procedures. These emergency changes are fast-tracked for impact assessment and escalated for rapid approval to minimise downtime and restore system functionality as quickly as possible.