Gold maintenance & support package

Gold Package2019-01-09T12:11:03+00:00
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Who is it for?

Typically designed for mature estates with multiple vendors, fragmented service levels and which are becoming increasingly difficult to manage and support. Moving to a single source agreement with Cinos removes the headache of vendor responsibility and allows you to focus more on delivering your company strategy.

What is involved in a gold support service?

  • We will establish what equipment has been installed on your estate, where it has been installed, its age, suitability and reliability.

  • We will take a full inventory of installed equipment and manage firmware/software updates as required.

Service Levels

  • Fault reporting can be submitted either by contacting the 24-hour service desk or via a dedicated customer service portal.

  • Following the receipt of a fault call, a Cinos engineer will make contact within 30 minutes with an onsite response (if required) of 4 hours.

  • Four preventative maintenance visits and two service reviews will be conducted in a 12-month period.

  • All labour and equipment will be covered under the agreement.

Reporting

  • Every service job and call throughout the contract term will receive a full engineer report within one working day of either site attendance or helpdesk call.

  • Monthly reports will be produced to enable informed decisions when considering equipment refresh projects.

Cinos Gold Maintenance
With a 30-minute response time, vendor management and multiple service reviews, our Gold Maintenance Package removes the complexities of managing large technology estates and enables you to focus on your business objectives.
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Considering a Gold Maintenance Package for your estate?

Contact our team today. Our experts are ready to discuss you requirements.
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0203 880 2026