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HSCN Unified Communications Service

Stellaris for Health and Social Care Network (HSCN) Overview

The service provides an easy to consume, UK sovereign, interoperable telephony,
unified communications and video platform for health and social care

Cinos has vast experience in delivering always on, hybrid cloud unified communications services to a range of acute and community healthcare services. For a long time, we have argued that the critical communications services, especially within a healthcare environment, should not be consumed from public cloud services or via the Internet.

Today, we stand by our belief that the critical telephony services provided into acute hospitals and community services need to be robust, easy to use and always available. These include the telephone handsets in wards, red phones and patient facing services and contact centres. That said, there are a wide range of users where a desktop unified communications service, which includes telephony, messaging desktop sharing and video conferencing adds significant value.

The same applies to video conferencing services. Organisations recognise that to deliver video conferencing services in an MDT setting, the equipment and services that sit behind them must be always available, easy to use and backed by a comprehensive support process. The MDT setting and services consumed in an MDT are vastly different to a standard video conference, but often there is a blur between the technology used.

The Stellaris HSCN Unified Communications Service combines Cinos’ pedigree in critical communications services with the cloud delivered unified communications and collaborative tools enjoyed by users in the modern workplace.

The Stellaris HSCN service:

Stellaris for Health and Social Care Network (HSCN) Overview

The service provides an easy to consume, UK sovereign, interoperable telephony, unified communications and video platform for health and social care

Cinos has vast experience in delivering always on, hybrid cloud unified communications services to a range of acute and community healthcare services. For a long time, we have argued that the critical communications services, especially within a healthcare environment, should not be consumed from public cloud services or via the Internet.

Today, we stand by our belief that the critical telephony services provided into acute hospitals and community services need to be robust, easy to use and always available. These include the telephone handsets in wards, red phones and patient facing services and contact centres. That said, there are a wide range of users where a desktop unified communications service, which includes telephony, messaging desktop sharing and video conferencing adds significant value.

The same applies to video conferencing services. Organisations recognise that to deliver video conferencing services in an MDT setting, the equipment and services that sit behind them must be always available, easy to use and backed by a comprehensive support process. The MDT setting and services consumed in an MDT are vastly different to a standard video conference, but often there is a blur between the technology used.

The Stellaris HSCN Unified Communications Service combines Cinos’ pedigree in critical communications services with the cloud delivered unified communications and collaborative tools enjoyed by users in the modern workplace.

The Stellaris HSCN service:

  • Supports working at an Integrated Care System level through providing a single and flexible communications platform across any care setting
  • Delivers calls to both physical handsets and your choice of cloud UC service, including Microsoft Teams and Cisco Webex Teams
  • Enables calls from Microsoft Teams and Cisco Webex Teams to the wider telephony estate, including extension dialling
  • Delivers calls to both physical handsets and your choice of cloud UC service, including Microsoft Teams and Cisco Webex Teams
  • Fully supports and enables home and remote working without the need for VPN
  • Allows Microsoft Teams and Cisco Webex Teams users to place external calls to the public telephone network for calling external organisations and patients at home for example
  • Provides a robust platform and support service for scheduling, hosting and managing MDT and other crucial video conference meetings
  • Bridges MDT and other room-based video conferences with external destinations and cloud services including Microsoft Teams, Zoom and Webex
  • Interoperates with, and provides a migration path away from traditional telephony services, including legacy analogue / digital PBX
  • Provides a blend of the best of both worlds – keep crucial telephony services in clinical settings and contact centres performing with the tools they need to function; physical handsets in wards and choice or combination of physical handsets and software clients for remote working in contact centres for example
  • Interoperates with paging systems
  • Supports omni-channel (telephone, email and web-chat) contact and single point of access centres
  • Is directly connected to the Health and Social Care Network (HSCN), providing additional levels of security and Quality of Service over and above Internet delivered cloud services
  • Is delivered from a resilient, UK sovereign platform as a fully managed and supported service by a company who specialises in unified communications in health and care
  • Offers a wide range of customisable options including voicemail, call queue, auto attendants, call recording and switchboard services
  • Allows organisations to bring existing telephone number ranges to the service and port them away should they decide to in the future
  • Offers competitive bundled minutes or a la carte rates for external calls