Project Description

British Airways Crisis Management Centre

British Airways Crisis Management Centre

After six months of project planning British Airways have formally opened its new-look Crisis Management Centre (CMC). The CMC is activated by the Network Operations Control Centre in the event of an incident or major disruption such as aircraft accidents, terrorist incidents or operational disruption. The CMC also offers a first class training facility where employees can hone their crisis management skills.

“The huge improvements to our IT and AV capabilities bring us right up to date with the best in the aviation world. The IT and AV upgrades have been designed to support our network control centre in times of normal operation, but they are scalable in times of disruption.”
Mark Pierson, Manager - Businesss Resilience

Download BA CMC Case Study PDF

The Requirement

British Airways released a request for proposal to provide a complete technology refresh of their Crisis Management Centre, associated meeting rooms and break out areas. The requirement stemmed from ageing technology and a lack of digital integration at the CMC.

The original core video matrix switching infrastructure was entirely analogue based, primarily using RGBHV signals which was appropriate technology for the time. Standalone monitors without video wall functionality were utilised for crisis situations.

Video connectivity was a key focus for British Airways. They wanted to ensure that visitors and colleagues alike could connect to the system, irrespective of the devices they were using. Therefore Cinos were required to cater for analogue and digital technologies as well as the ability to transmit video sources wirelessly.

In addition, simple and intuitive touch screen control was of paramount importance to British Airways. They required the ability to transmit all video sources to and from the three main control centres to any of the associated meeting rooms or break out areas.


The Solution

Cinos have redefined the Crisis Management Centre by deploying a fully integrated matrix system designed to meet any of the ranging demands from British Airways.

The solution is made up of two of the largest digital matrix switchers that are available from AMX. With the ability to route up to 128 inputs or outputs British Airways can display a wide range of content from various sources including IPTV, document cameras, CCTV, PC’s and video conferencing. The system is run as a single network; enabling all sources to interact with each other inside the AMX code.

A range of AMX touch panels were deployed to provide users with control of the system. The AMX Modero X Panoramic touch panels have been utilised in the 3 main command and control areas. These panels boast a 20” panoramic display; the largest provided from AMX. They allow users to easily access the wide range of controls available and perform multiple functions simultaneously whilst remaining elegantly unobtrusive.

Working together, the Cinos Marketing Department and our AMX ACE Programmers coded the touch panels to ensure all customer requirements were achieved within an exceptional design. This design has been rolled out across all meeting rooms and command areas to ensure the user is familiar with the system regardless of their location within the CMC.

From the touch panels British Airways have control of the whole system. Users can adjust the lighting, audio routing and display power within each room. Each touch panel has pre-set video wall layouts; allowing users to display any configuration of sources based on their specific requirements. Video and audio conferencing can be utilised via the touch panels, allowing users to connect with recipients without needing the software installed on their laptop or mobile devices. The Cinos engineering team provided British Airways with two user levels – Basic and Admin. This allows the administrator to change source names and configure video wall pre-set levels as their requirements evolve.

A Raritan DKX3-232 32 Port Keyboard Video Mouse (KVM) IP switch was installed enabling the routing and control of the rack mounted British Airways PCs. The video signals from the PCs are fed directly into central AMX Digital Matrix Switches enabling distribution to any of the video walls / repeater displays throughout the facility.

In total the Crisis Management Centre boasts four 4×2 video walls. Situated in the command and control rooms, the video walls allow users to share content from a variety of sources for further analysis and collaboration. Within the main Crisis Chamber the Cinos engineering team deployed a video wall solution into an existing curved wall, replacing a single rear projection screen and two 55” displays. In addition the ClickShare solution from Barco was deployed. This allows any of the 33 users within the Crisis Chamber to wirelessly share content from their computer onto the video wall; mitigating the need to run laptop connections to each of the 33 desk positions.

In the smaller meeting rooms Cinos have deployed the AMX Enova DVX-2155HD all in one presentation switcher. This solution allows for up to three local sources to be connected for collaboration and analysis. In addition two connections from the core switcher have been installed, enabling any of the 64 inputs to be shown on the meeting room displays or employee laptops. These connections also carry audio sources from the core switcher; allowing them to be heard through the meeting room speakers. Each meeting room is controlled by an AMX Modero S Touch Panel Solution which is either wall mounted or mounted on the meeting room table.

The Benefits

Full Integration and Control

  • A key feature of the AMX Enova product range is the ability to input multi-format video signals. This enables the latest HDMI/Display Port equipment to integrate seamlessly with legacy analogue equipment already in place at British Airways.
  • The CMC has full control of audio being distributed to other locations including powering on or off and adjusting volume levels.
  • The CMC has full integration with the Manchester Silver Command and the Network Operations Control Centre; ensuring that in the event of a crisis video and audio can be routed to and from all locations.

Enhanced Capability

  • The new video wall solutions within the CMC have inbuilt matrices and AMX control, replacing a number of standalone systems. This enables British Airways to:
    • Display multiple PC & Web based applications on the CMC video walls.
    • Display a range of inputs sources, including multiple PC/workstation based applications, analogue CCTV video images, at any position and any size on CMC desktop displays.
  • The Barco ClickShare solution speeds up collaboration and analysis by allowing any operator in the Crisis Chamber to share content from their device onto the video wall at the click of a button.

Improved Audio Distribution

  • Cinos replaced the existing audio distribution within the CMC with a new Digital Audio Matrix Switch from Biamp. Audio inputs from within the CMC such as microphones for video conferencing and local presentations will be fed into the matrix switch that will in-turn feed into 100v line amplifiers to power ceiling speakers.
  • Audio distributed to the CMC breakout rooms and other designated areas is all routed and controlled via the Digital Audio Matrix ensuring excellent sound quality and seamless control.
  • In addition a VOIP and POTS line card are integrated into the Audio Matrix providing audio conferencing functionality.

The Technology

BA CMC System Overview

To download the isometric drawing for the BA CMC please complete this form. Upon submission you will receive an email with a link to the file.

AMX Partner Page

AMX Enova® DGX 64 Enclosure

The Enova DGX 64 Enclosure includes all of the features that have made the Enova DGX Series the leader in the world of digital media switchers, and now with the addition of new DXLink Fiber boards it transmits audio, video including HDCP protected video, control and Ethernet over fibre up to 10 Km at 10 Gpbs.

This solution is far beyond a modular media switcher with built-in controller – it functions as the centrepiece of a complete integrated solution. With the ability to manage, route and transmit up to 64 pure high resolution analogue and digital video sources the Enova DGX 64 is the perfect solution for government agencies, command and control environments, hospitals or any facility that demands the highest quality video be shared site-wide.

Download the AMX Enova® DGX 64 Enclosure datasheet here

AMX Enova® DVX-2155HD

The Enova® DVX-2155HD is an all-in-one controller, AV matrix switcher, scaler, analogue to digital signal converter, twisted pair transmitter and amplifier with built-in professional grade audio processing. Designed to dramatically simplify AV control and distribution the Enova® DVX-2155HD is perfect for any room with a mix of analogue and digital sources, multiple displays, or rooms that require support for video conferencing.

Download the AMX Enova DVX-2155HD datasheet here

AMX NI-3100 NetLinx® Integrated Controller

With the ability to integrate a large number of devices, the NI-3100 controls a wide variety of components including audio/video conferencing, projectors, DVD and Blu-Ray players, lights, thermostats and other electronic equipment found in larger areas. With these technology-driven environments, the NI-3100 also provides solutions for future expansion and enables the addition of more devices and control capabilities.

Download the AMX NI-3100 NetLinx® Integrated Controller datasheet here

AMX 20.3″ Modero X® Series G5 Panoramic Touch Panel

The most elegant interface designed specifically for dedicated room control has been significantly enhanced to include a new G5 Graphic Engine to provide even faster and smoother animations and transitions, and we quadrupled the processing power with a new Quad Core Processor. The Modero X Series Touch Panels provide several industry firsts including a beautiful, panoramic capacitive multi-touch screen that provides users access to multiple applications with minimal navigation.

Download the AMX 20.3″ Modero X® Series G5 Panoramic Touch Panel datasheet here

AMX Modero® S Series Touch Panels

The Modero S Series is a beautiful touch panel family providing advanced features that let users operate AV equipment simply and effectively. The Modero S provides an intuitive, gesture-based interface, perfect for conference rooms, classrooms, or small huddle spaces. The Modero S series panels perfectly complement the flagship Modero X line. With the same elegant look and feel both panels can be deployed on a single installation without the worry of inconsistencies or damaging the user experience.

Download the AMX Modero® S Series Touch Panel brochure here


Barco ClickShare

Barco’s ClickShare collaboration tool allows anyone in the Crisis Chamber to share their content at the click of a button. Whether using a laptop PC, Mac, iPad, iPhone or Android-powered device, employees can present their content on the video wall in the most simple and intuitive way possible. This allows for the quicker analysis and decision making of mission-critical content.

Click here to learn more about Barco ClickShare


Dominion KX III

The Dominion KX III is Raritan’s flagship enterprise-class KVM-over IP switch that provides 1, 2, 4 or 8 users with BIOS-level remote management of 8, 16, 32 or 64 servers in a single switch. With industry leading video performance, security, and enhanced reliability, the Dominion KX III outperforms the competition. With standard features such as DVI/HDMI/DisplayPort digital video, VGA analog video, audio, virtual media, smart card/CAC, and mobile access, the Dominion KX III is suitable for both general computer and dynamic broadcast applications

Download the Raritan Dominion KX III datasheet here

NEC Solutions

NEC V Series Displays

The NEC V Series solution utilise LED-backlighting to reduce the display’s depth and power consumption. These displays feature built-in 10W speakers and an Open Pluggable Specification (OPS)-compliant expansion slot, which future-proofs the display and allows for the seamless integration of a computer or other NEC/third-party component. The full high definition panels are capable of displaying brilliant imagery, capturing the audience’s attention and with integrated temperature sensors and fans, the displays are ideal for applications that require extended use, including retail stores, restaurants, indoor venues, training facilities and corporate boardrooms.

Download the NEC V Series Display brochure here

NEC X Series Displays

For the CMC video walls Cinos deployed the NEC X Series display solutions. With perfect picture quality and high product reliability, these displays are designed for the rigors of 24/7 operation. Advanced technologies of these models include direct LED backlighting for improved uniformity, full high-definition resolution (1920 x 1080) and a 5.5mm (NEC X551UN) / 5.7mm (NEC X464UN) distance bezel width. NEC’s vast experience in the video wall market is evident in the design of these product with features that reduce cost, ease installations and improve the visual impact of content in control rooms, broadcast studios, retail installations and as digital signage.

Download the NEC X464UN datasheet here

Download the NEC X551UN datasheet here


Biamp Tesira range

The Tesira line of digital signal processors takes the Biamp legacy for customisable, configurable, medium-scale platforms and extends it to the large, extra-large, and super-scale platforms. By using Audio Video Bridging (AVB), an IEEE open standard, its networking capabilities are among the most flexible, scalable, and affordable on the market. The Tesira line includes the SERVER (can be deployed as a redundant pair), SERVER-IO, and TesiraFORTÉ, with each offering different networking capabilities for different installation environments

Polycom® SoundStructure SR12

The Polycom SoundStructure SR12 is an ideal solution for reinforcing sound in a range of environments, including houses of worship, stadiums, conference centres, hotels, night clubs, and restaurants. It delivers powerful and flexible audio processing for any commercial sound application that does not require conferencing capabilities.
It offers:

  • Audio processing features, including feedback elimination, dynamics processing, and advanced equalisation options
  • The same flexibility and ease of installation as the SoundStructure C-Series conferencing products
  • SoundStructure Studio software, which greatly simplifies the design and installation process
  • An OBAM link, making the SR12 easy to scale for large numbers of inputs and outputs

Download the Polycom® SoundStructure SR12 datasheet here

Polycom® RealPresence® Group 500 Series

The Polycom® RealPresence® Group 500 is ideal for conference rooms and other collaborative environments, from small meeting rooms to larger rooms with dual screens. Next-generation performance is combined with a simple user interface for an experience that will delight users while IT administrators will admire the compact design, broad interoperability, and the industry’s lowest total cost of ownership.

Download the Polycom® RealPresence® Group 500 Series datasheet here